Refund policy
Refund Policy
This store sells one thing: a digital ebook, delivered as a download immediately after checkout. Nothing is shipped, so the usual rules about returning goods in their original packaging do not apply here. What follows is written for digital content specifically.
The 14-day right of withdrawal, and why it ends at download
Under EU consumer law you normally have 14 days to withdraw from a distance purchase without giving a reason. For digital content that is supplied immediately rather than on a physical medium, that right ends once supply has begun, but only if you asked for it to begin and were told you would lose the right (Consumer Rights Directive Article 16(m); in Lithuania, Civil Code Article 6.228-10(2)(13)).
That is why, before you can complete a purchase, you must tick a box stating both things in plain language: that you want the ebook made available to you straight away, and that you understand you therefore lose the 14-day withdrawal right once the download has been provided. Your ticked consent is recorded on the order and repeated in your order confirmation email, which is your durable-medium copy of it.
Once you have given that consent and the download has been provided, we do not offer change-of-mind refunds. If you would rather keep the withdrawal right, do not tick the box and do not complete the purchase.
What is not affected, and cannot be waived
The consent above concerns the change-of-mind right only. Your statutory rights where something is actually wrong with the product remain fully intact, and no checkbox can remove them. We will resend, repair or refund if:
- the download link fails, expires before you could use it, or never arrives
- a file is corrupted, incomplete, or will not open in a normal reader
- the ebook is materially different from what is described on the product page
- you were charged more than once for the same order
Contact us and we will make it right. In practice we will try to fix the problem first, usually a fresh download link solves it, and refund if it cannot be fixed.
How to contact us
Email info@tiqishop.com with your order number and a short description of the problem. We aim to reply within two business days.
Approved refunds
An approved refund goes back to the original payment method. Once we issue it, your bank or card provider usually posts it within 5 to 10 business days; that part is outside our control. If more than 15 business days have passed since we told you a refund was issued, contact us and we will chase it.
Chargebacks
If something has gone wrong, please write to us before opening a dispute with your bank. A chargeback takes weeks and we can almost always resolve the issue the same day.
Last updated: August 2026. This policy describes our practice and our understanding of the applicable consumer rules; it is not legal advice, and it does not limit any mandatory statutory right you have under the law of your country of residence.